CREED Lifestyle Return & Satisfaction Policy

At CREED Lifestyle, customer satisfaction is our priority. We are committed to delivering quality products and a reliable shopping experience. If there is an issue with your order, please review our return and refund guidelines below.

1. Return Eligibility

  • Return requests must be submitted within 7 days of receiving your order.

  • Products must be unused, unworn, unwashed, and returned in their original packaging.

  • Items showing signs of use, damage, or alteration may not qualify for return.

  • Certain products may be excluded from returns due to hygiene, safety, or clearance-sale conditions.

2. Approved Refund & Replacement Cases

Refunds or replacements may be approved if:

  • The item arrives damaged or defective

  • An incorrect product was delivered

  • Your order is incomplete or missing components

  • The product received significantly differs from the item ordered

3. Non-Eligible Return Requests

Returns, refunds, or exchanges will not be accepted if:

  • You change your mind after completing the purchase

  • The product has been used, worn, washed, or modified

  • The issue results from improper handling or misuse

  • Minor variations in color, texture, or appearance occur due to screen settings, photography, or lighting

4. How to Request a Return

  • Contact our support team within 7 days of delivery.

  • Provide your order details along with clear photos or videos showing the issue.

  • Our team will review the request and determine eligibility.

  • Once approved, refund or replacement instructions will be provided.

5. Exchange Policy

  • Eligible products may be exchanged for the same item.

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable, store credit or an alternative solution may be offered.

6. Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • Shipping charges paid during checkout are generally non-refundable.

7. Processing Time

  • Approved refund requests are typically processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Processing times may vary depending on banks or payment providers.

8. Need Assistance?

For questions regarding returns, exchanges, or refunds, please contact:
Insta@CreedLifestyleNepal
Contact Us on +977 ‎+9779702663367 (Whatsapp Available)